Privacy policy.

Mind's Eye Education (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, how we use it, and what rights you have. We are registered as a data controller under UK GDPR. If you have any questions, contact us at [privacy email].

What data we collect

When you contact us, book a consultation, or engage our services, we may collect:

• Your name and contact details (email address, phone number)
• Your child’s name, age, school year, and subjects of interest
• Payment and billing information (processed securely via our payment provider)
• Session notes and progress records, where you have consented to these being kept
• Communications between you and Mind's Eye Education (emails, messages)
• Technical data such as IP address and browser type when you visit our website

How we use your data

We use your data to:

• Match your child with the right tutor
• Schedule and manage tutoring sessions
• Process payments and send invoices
• Communicate with you about your bookings
• Meet our legal and safeguarding obligations
• Improve our services (in anonymised or aggregated form only)

We will only contact you for marketing purposes if you have given us explicit consent to do so. You can withdraw that consent at any time.

Legal basis for processing

We process your data on the following legal bases: performance of a contract (to deliver our services to you); legitimate interests (to run and improve our business); compliance with a legal obligation (safeguarding and financial record-keeping); and, where relevant, your explicit consent.

Sharing your data

We share your data only where necessary. This includes with the tutor assigned to your child (name, year group, subject, and session notes only), with our payment processor, and with any third-party tools we use to manage bookings or communications. We do not sell your data. We do not share it with advertisers. Any third party we use is required to handle your data in accordance with UK GDPR.

How long we keep your data

We retain your personal data for as long as you are an active client, and for up to seven years afterwards to meet financial and legal record-keeping requirements. Safeguarding records may be retained for longer in line with statutory guidance. You may request deletion of your data at any time, subject to these legal obligations.

Your rights

Under UK GDPR you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; object to or restrict our processing; and receive your data in a portable format. To exercise any of these rights, contact us at [privacy email]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

This website uses only essential cookies necessary for the site to function. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect how some parts of the site behave.

Changes to this policy

We may update this policy from time to time. The most current version will always be on this page, with the date of last update shown at the top. Material changes will be communicated to active clients by email.